Shanly Homes is a privately-owned, award-winning regional house builder that aims to develop stunning homes in desirable locations across London and the South East.
Since we built our first home in 1969, we've gone from strength to strength, with a team now comprising of 200 hand-picked professionals, who are as committed to developing homes of exquisite quality and design, as we are.
We know our employees are key to our success, which is why we ask every single of our staff to share in our ethos; we don't live for the future, we help shape it.
What you'll be doing
As the Customer Care Manager, you'll be responsible for leading a small team, co-ordinating and managing the region's customer care department who are responsible for managing the customer journey from the initial handover until the completion of the warranty, ensuring a professional and efficient approach is taken with all queries and concerns, whilst maintaining a high level of customer service and effectively managing costs
Skill and experience
The ideal candidate will have the ability to prioritise a demanding workload, with good construction knowledge from either site management or a trade background, you will have excellent interpersonal skills, with a proactive approach to guide and manage both their team and customers from the handover stage ensuring any issues that arise are dealt with swiftly and efficiently.
What we can offer you
We expect the best from our employees, and in return we take care of them with a competitive employment package including:
- Free life assurance
- Annual and long term bonus schemes
- Additional annual leave with length of service
- Pension scheme
- Childcare vouchers
By becoming part of our team, you'll be given the opportunity to work in a unique environment that combines the friendliness of a privately-owned business with all the benefits of a financially-strong company that has stood the test of time.
If this gets you excited and you feel that you might be the person we're looking for, we'd love to hear from you.
Please submit your CV or email this application to a friend below.