Our Customer Promise

Each of our new homes benefit from an industry acknowledged 10-year insurance policy while in the initial 2 year period from purchase the Shanly Homes customer care team is on-hand to address snagging issues.

Shanly Homes is proud of its long history of designing and building attractive new homes in desirable locations in and around the South East. We continuously aim to meet and exceed the level of customer service our purchasers expect from us. We aim to be with you throughout your journey, from your first enquiry through to completion and beyond.

We take care to adhere to the Consumer Code for Home Builders which ensures that all customers are treated fairly and are provided with the information they need. In addition we make the following commitments to our customers by way of our Customer Charter:

  • Our marketing and advertising will be clear and helpful and we will use fair and transparent terms in the conditions of our sale contract.
  • Our staff will be fully trained, friendly and knowledgeable about our homes, our development sites and the local area so that they can pass this knowledge onto you.
  • We will ensure that the information you will require to make an informed decision about purchasing one of our new homes is provided to you.
  • We will fully explain your cancellation rights.
  • We will keep you informed every step of the way throughout the buying process.
  • When visiting the site we will ensure that the health and safety procedures in place have been explained to you.
  • We will invite you to a home demonstration prior to completion of contracts to fully explain how your new home and appliances work and thoroughly demonstrate these.
  • We will hand over a professionally cleaned home along with a comprehensive handover pack containing all your appliance manuals and warranty information.
  • We will clearly inform you of our after sales procedures and our written complaints procedure.
  • We will listen carefully to your feedback and take action wherever appropriate.

In our rigorous endeavours to constantly improve and update our procedures and services, we would be delighted to hear your thoughts on any aspect of your journey with us.  If there is anything you would like to tell us please email us.

Customer Care team

  • Thames Valley Region

    Sorbon, Aylesbury End,
    HP9 1LW
  • North London Region

    Sorbon, Aylesbury End,
    HP9 1LW
  • Southern Region

    21 The Crescent,
    KT22 8DY