Each of our new homes benefit from an industry acknowledged
10-year insurance policy while in the initial 2 year period from
purchase the Shanly Homes customer care team is on-hand to address
Shanly Homes is proud of its long history of designing and
building attractive new homes in desirable locations in and around
the South East. We continuously aim to meet and exceed the level of
customer service our purchasers expect from us. We aim to be with
you throughout your journey, from your first enquiry through to
completion and beyond.
We take care to adhere to the Consumer Code for Home Builders which ensures
that all customers are treated fairly and are provided with the
information they need. In addition we make the following
commitments to our customers by way of our Customer Charter:
- Our marketing and advertising will be clear and helpful and we
will use fair and transparent terms in the conditions of our sale
- Our staff will be fully trained, friendly and knowledgeable
about our homes, our development sites and the local area so that
they can pass this knowledge onto you.
- We will ensure that the information you will require to make an
informed decision about purchasing one of our new homes is provided
- We will fully explain your cancellation rights.
- We will keep you informed every step of the way throughout the
- When visiting the site we will ensure that the health and
safety procedures in place have been explained to you.
- We will invite you to a home demonstration prior to completion
of contracts to fully explain how your new home and appliances work
and thoroughly demonstrate these.
- We will hand over a professionally cleaned home along with a
comprehensive handover pack containing all your appliance manuals
and warranty information.
- We will clearly inform you of our after sales procedures and
our written complaints procedure.
- We will listen carefully to your feedback and take action
In our rigorous endeavours to constantly improve and update our
procedures and services, we would be delighted to hear your
thoughts on any aspect of your journey with us. If there is
anything you would like to tell us please email us.