Customer Care Co-ordinator

Thames Valley (Beaconsfield)

Shanly Homes - the privately-owned, award-winning regional housebuilder - is looking for a Customer Care Administrator to join their Thames Valley region to play a crucial role in ensuring that our customers receive the highest standard of after sales care which matches the quality of our properties.

About the role

  • Supporting the Customer Care Manager to ensure that all customer matters are resolved fully and swiftly.
    • Be the first point of contact for customers in gaining a full understanding of any matters
    • Ensure that all customer issues received outside of normal working hours are responded to
    • Liaise with the relevant sub-contractor or with our Customer Care Operative to schedule in any works to be carried out at the customer's home
  • Ensure that an excellent level of communication is upheld with all relevant parties.
    • Customers are regularly updated with information on the resolution of their complaint
    • Follow up with sub-contractors to ensure any work they carry out is concluded and to the correct standard
    • Internal teams are kept up to date with customer feedback.
  • Manage and maintain the recording of relevant information on the CRM system.
    • Ensure all accurate and up to date information is recorded for each customer

About you

We're looking for someone with:

  • First class customer service skills, who can expertly balance empathy and professionalism
  • Great at organising and keeping on top of a busy but rewarding workload
  • Enjoys resolving problems, can ask relevant questions to gain the information to do so
  • Friendly and personable nature which comes across in their communication, both written and verbal
  • Ideally with some experience in the construction or building industry or a willingness to learn
  • A great team player who are supportive of colleagues.

 

Apply

Shanly Group is an equal opportunities employer.


RECRUITMENT AGENCY POLICY

We will always try to fill our roles directly where we can.

When we need some extra help, we work with selected recruitment agencies who we have agreed fees and terms and conditions in place with. A member of our HR team will directly engage with the recruitment agency, discussing the role requirements and process fully. Candidates should only be put forward to a member of our HR team following this specific instruction.

We will not pay any fee to agencies who submit a speculative and unsolicited CV to any of our employees and without the agency having received a specific instruction from the HR team. In this instance, we reserve the right to contact the candidate directly without incurring any agency fee.

Speculative or unsolicited candidate and/or CV submission to Shanly Homes Limited, Sorbon Estates Limited and all associated, subsidiary, holding, related or connected companies will be seen as evidence of full acceptance of this policy.

 

 

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Grow with us

Shanly Group is passionate about investing in young people.

Be it via the support we provide through our charitable arm, the Shanly Foundation, or via our employment and training initiatives, we remain committed to attracting youngsters to the various professions within the construction industry.

We facilitate work experience opportunities and engage with our local schools through attendance at careers fairs and we work with schools to deliver on-site visits.

We also provide careers support to local children by taking part in mock interviews and giving advice on how to write an effective CV.

Contact us