Customer Care Operative

Shanly Homes - the privately-owned, award-winning regional housebuilder - is looking for a Customer Care Operative to join their Thames Valley regional team.

About the role

As Customer Care Operative you will have your own company vehicle to travel around our sites to:

• Carry out repairs to our occupied residential properties
• • Ensure that any defects which are raised by our customers are fully rectified to a high standard
  • Work conducted within the property is done with the minimal disruption to the customer, in a tidy manner
  • Be fully prepared for each job with the correct tools, paint, supplies, etc so that work is carried out in a timely manner.
• Using our customer care software to record information on work conducted
• • Log completed work and raise if any follow up is required.
• Effectively communicate with customers and our customer care team
• • Answer any customer questions regarding the work being carried out and be aware of when to escalate points to the wider team.

About you

We're looking for someone with:

• Practical, hands on experience in a general maintenance role
• Customer focused and wanting to deliver a high standard of service to our customers
• Great communication skills
• Good at planning work and what equipment/supplies, etc. are needed in advance
• Friendly and professional approach
• Full, clean driving licence.

Shanly Group is an equal opportunities employer.

RECRUITMENT AGENCY POLICY

We will always try to fill our roles directly where we can.

When we need some extra help, we work with selected recruitment agencies who we have agreed fees and terms and conditions in place with. A member of our HR team will directly engage with the recruitment agency, discussing the role requirements and process fully. Candidates should only be put forward to a member of our HR team following this specific instruction.

We will not pay any fee to agencies who submit a speculative and unsolicited CV to any of our employees and without the agency having received a specific instruction from the HR team. In this instance, we reserve the right to contact the candidate directly without incurring any agency fee.

Speculative or unsolicited candidate and/or CV submission to Shanly Homes Limited, Sorbon Estates Limited and all associated, subsidiary, holding, related or connected companies will be seen as evidence of full acceptance of this policy.