Customer Care Operative

Thames Valley (Beaconsfield)

Shanly Homes (Thames Valley) is looking for a Customer Care Operative with a background encompassing a wide range of trades.

What you'll be doing

You will be responsible for carrying out repairs to our occupied properties as and when required reinforcing our brand and acting as an ambassador for our customer care team. 

As Customer Care Operative you will have your own company vehicle to travel around our sites to:

  • Carry out varied remedial work to our occupied residential properties
  • Ensure that all works logged by our customers are fully rectified to a high standard
  • Work conducted within the property is done with the minimal disruption to the customer, in a tidy manner and representing the company well
  • Be fully prepared for each job with the necessary tools, paint, supplies, etc so that work is carried out as efficiently as possible.
  • Using our customer care software to record information on work conducted
  • Log completed work and raise if any follow up is required.
  • Effectively communicate with customers and our customer care team
  • Answer any customer questions regarding the work being carried out and be aware of when to escalate points to the wider team.

Skill and experience

We're looking for someone with:

  • Multi-trade background e.g. carpentry, tiling, painting and decorating, mastic, plastering, etc
  • Practical approach to resolving customer defects
  • Full, clean driving licence
  • Customer focused and wanting to deliver a high standard of service to our customers
  • Great communication skills
  • Good at planning out work and what equipment/supplies, etc is needed in advance
  • Friendly and professional approach

Shanly Group is an equal opportunities employer.


We will always try to fill our roles directly where we can.

When we need some extra help, we work with selected recruitment agencies who we have agreed fees and terms and conditions in place with. A member of our HR team will directly engage with the recruitment agency, discussing the role requirements and process fully. Candidates should only be put forward to a member of our HR team following this specific instruction.

We will not pay any fee to agencies who submit a speculative and unsolicited CV to any of our employees and without the agency having received a specific instruction from the HR team. In this instance, we reserve the right to contact the candidate directly without incurring any agency fee.

Speculative or unsolicited candidate and/or CV submission to Shanly Homes Limited, Sorbon Estates Limited and all associated, subsidiary, holding, related or connected companies will be seen as evidence of full acceptance of this policy.



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Grow with us

Shanly Group is passionate about investing in young people.

Be it via the support we provide through our charitable arm, the Shanly Foundation, or via our employment and training initiatives, we remain committed to attracting youngsters to the various professions within the construction industry.

We facilitate work experience opportunities and engage with our local schools through attendance at careers fairs and we work with schools to deliver on-site visits.

We also provide careers support to local children by taking part in mock interviews and giving advice on how to write an effective CV.

Contact us