The welfare of our customers and colleagues
is our highest priority and we have taken every measure possible to
help contain the spread of COVID-19, closely following government
guidelines.
It is with this in mind that the decision has been taken to
temporarily close all of our sales and marketing suites and show
homes across the business until further notice. Despite this,
we very much remain open to our customers; our dedicated teams will
be working remotely and are on hand to assist our buyers through
existing purchases, answer any questions you may have, or simply
register your interest in a new home we have available. We can be
reached by phone or email and the relevant details can be found on
each development page as listed here www.shanlyhomes.com/developments/
We apologise for the inconvenience and we thank all of our
customers and colleagues for their patience and for embracing this
new way of working together.
We have also closed some of our construction sites but for those
still open we are adhering to the government's guidance on social
distancing. We are only working on a controlled, limited basis,
wherever possible.
We are grateful to all of our customers, partners and colleagues
for their continued understanding and cooperation during this
unprecedented time. For those customers concerned about how these
changes might impact a home purchase or home move, please see below
for more information.
Customers wishing to make enquiries about buying a Shanly
home
We very much remain open to our customers;
our dedicated teams will be working remotely and are on hand to
answer any questions you may have, or simply register your interest
in a new home we have available. We can be reached by phone or
email and the relevant details can be found on each development
page as listed here www.shanlyhomes.com/developments/
Customers already served notice of completion
We will do everything we can to ensure that you are able
to move into your new home. We will be speaking to each customer
who has been served with a notice of completion to ensure that you
are still able to proceed and assist as needed.
Customers who have purchased a Shanly home but not served
notice of completion
Due to these challenging circumstances there is a chance
that the timing of your new home and your move in date will need to
change. We apologise for this and we will do everything we can to
keep you updated throughout this process. Our regional customer and
sales teams will be able to answer any questions you may
have.
Customers living in a Shanly home
We remain on hand to support all of our customers as best
we can. If you have any enquiry regarding your new home, please
contact our Customer Care team. Their contact details can be found
here www.shanlyhomes.com/about-us/contact-us/.
It is with regret that all non-emergency appointments maybe
postponed, and we will liaise with each customer on this.
How we're helping
Shanly Foundation, the charitable arm of the Shanly
Group, are donating to initiatives that are supporting the fight
against Covid-19 and helping those affected. To find out more about
the Shanly Foundation Coronavirus Emergency Response Fund
visit shanlyfoundation.com
