Coronavirus

COVID-19 Update

The welfare of our customers and colleagues is our highest priority and we have taken every measure possible to help contain the spread of COVID-19, closely following government guidelines.

It is with this in mind that the decision has been taken to temporarily close all of our sales and marketing suites and show homes across the business until further notice. Despite this, we very much remain open to our customers; our dedicated teams will be working remotely and are on hand to assist our buyers through existing purchases, answer any questions you may have, or simply register your interest in a new home we have available. We can be reached by phone or email and the relevant details can be found on each development page as listed here www.shanlyhomes.com/developments/

We apologise for the inconvenience and we thank all of our customers and colleagues for their patience and for embracing this new way of working together.

In light of the Government's guidance announced on 23rd March, we have also closed all of our construction sites. This is integral in ensuring we are able to fully protect the health and safety of all of our workers on site, their families and our communities. We will ensure that this process is managed safely and securely.

We are grateful to all of our customers, partners and colleagues for their continued understanding and cooperation during this unprecedented time. For those customers concerned about how these changes might impact a home purchase or home move, please see below for more information.

Customers wishing to make enquiries about buying a Shanly home

We very much remain open to our customers; our dedicated teams will be working remotely and are on hand to answer any questions you may have, or simply register your interest in a new home we have available. We can be reached by phone or email and the relevant details can be found on each development page as listed here www.shanlyhomes.com/developments/

Customers already served notice of completion

We will do everything we can to ensure that you are able to move into your new home. We will be speaking to each customer who has been served with a notice of completion to ensure that you are still able to proceed and assist as needed.

Customers who have purchased a Shanly home but not served notice of completion

Due to these challenging circumstances there is a chance that the timing of your new home and your move in date will need to change. We apologise for this and we will do everything we can to keep you updated throughout this process. Our regional customer and sales teams will be able to answer any questions you may have.

Customers living in a Shanly home

We remain on hand to support all of our customers as best we can. If you have any enquiry regarding your new home, please contact our Customer Care team. Their contact details can be found here www.shanlyhomes.com/about-us/contact-us/. It is with regret that all non-emergency appointments maybe postponed, and we will liaise with each customer on this.

How we're helping

Shanly Foundation, the charitable arm of the Shanly Group, are donating to initiatives that are supporting the fight against Covid-19 and helping those affected. To find out more about the Shanly Foundation Coronavirus Emergency Response Fund visit shanlyfoundation.com