Privacy statement

Shanly Homes is committed to protecting your personal information.

Who we are

We are part of the Shanly Group, which includes Shanly Homes Limited and related companies. Our registered office is 24–26 Aylesbury End, Beaconsfield, Buckinghamshire, HP9 1LW.

What data we collect

We collect and store:

• Contact details (such as name, email address, phone number and postal address)
• Information provided when you enquire about, reserve, purchase or occupy one of our properties
• Financial and transaction information where relevant (for example, payments, reservations or warranties)
• Limited technical data when you use our website (such as IP address and cookies – see our Cookies Policy)

We do not usually collect sensitive personal data unless required by law.

How we use your data

We use your data to:

• respond to enquiries and provide information about our developments
• manage property sales, lettings, reservations and aftercare
• administer warranties, snagging and maintenance requests
• comply with legal, regulatory and audit obligations
• improve our website, services and customer experience
• send relevant updates or marketing communications (which you can opt out of at any time)

Who we share it with

We may share your data with:

• professional advisers (such as solicitors, auditors and insurers)
• estate agents, warranty providers and contractors involved in delivering our services
• IT and customer management system providers
• regulators and public authorities where required by law

We never sell your personal data.

How long we keep it

We keep your data only for as long as necessary for legal, contractual and operational purposes.

• professional advisers (such as solicitors, auditors and insurers)
• estate agents, warranty providers and contractors involved in delivering our services
• IT and customer management system providers
• regulators and public authorities where required by law

We never sell your personal data.

Your rights

You have the right to:

• request access to your personal data
• ask us to correct or delete it
• object to or restrict how we use it
• complain to the Information Commissioner’s Office (ICO)

We would always prefer you contact us first at dataprivacy@shanlygroup.com so we can resolve your concern.

Security

We use appropriate technical and organisational measures to keep your data secure. Please note that information sent over the internet is never completely secure.

This notice is a summary. For full details, please read our Privacy Policy.