Warranties and Guarantees Explained: Why Buying New Offers Real Peace of Mind

Buying a home can be an exciting process, but it can also feel like a leap into the unknown. 

One of the clearest advantages of purchasing a new build home is the level of protection that comes with it. A new home’s build warranty, combined with developer warranty, aftercare and industry standards, helps to remove much of the uncertainty that often accompanies older properties.

At Shanly Homes, every property is sold with warranties and guarantees designed to support buyers long after moving day. These protections sit alongside careful build standards and dedicated customer care, so you can focus on enjoying your new home rather than worrying about unexpected repair costs. Let’s explore.

What Protection Comes with a New Build Home?

When you buy a home with us, you benefit from two key layers of cover:

Two-year Shanly Homes customer care warranty

From the day you move in, our customer care team is on hand to help with any issues relating to workmanship or materials. This initial period is designed to give you direct support from the people who built your home, with a clear process for reporting and resolving concerns.

Ten-year insurance-backed structural warranty

Every home also includes long-term structural protection. This cover provides reassurance against major issues that could affect the fabric of the building in the years ahead, giving buyers confidence that their investment is safeguarded well into the future.

Together, these elements form the core of a new home build warranty package that is simply not available when purchasing a resale property.

To understand more about the wider advantages that come with a newly built property, visit our guide to the benefits of buying new.

How Aftercare Works in Practice

Protection is only valuable when it is supported by people who respond quickly and clearly. At Shanly Homes, we provide a 24/7 dedicated aftercare service from the moment you complete your purchase. 

This approach helps questions to be addressed early and keeps communication straightforward. Many buyers tell us that this ongoing relationship is one of the biggest differences between buying new and buying second hand.

How This Compares to Buying a Resale Home

Older properties rarely come with built-in protection. A standard buildings insurance policy will usually cover events such as fire or flooding, but it does not protect against defects caused by age or original construction.

Common costs faced by buyers of resale homes include roof repairs, boiler replacements, outdated electrics and hidden damp. These can appear soon after purchase and often require immediate spending.

With a new build, the combination of a two-year developer warranty and a ten-year structural guarantee helps remove much of this risk. Instead of setting aside large contingency funds, buyers can plan their finances with far greater certainty.

What About Appliances and Fixtures?

New homes are completed with brand-new kitchens, bathrooms and integrated appliances. These products are supplied with manufacturer guarantees, meaning that individual items have their own protection in addition to the main home warranty.

Your handover information will include details of these guarantees and how to register them, so you know exactly who to contact should any product require attention.

Industry Standards That Support Buyers

Shanly Homes is registered with the New Homes Quality Code. This framework sets clear expectations for the way new homes are marketed, sold and supported after completion. It ensures buyers receive transparent information throughout the process and provides an additional route for resolution should it ever be needed.

These standards work alongside the warranties to create a structured system of protection from reservation through to long-term ownership.

Confidence from the First Day

A new home is about more than fresh décor and modern layouts. It’s about security and the confidence of knowing that help is available if you ever need it. The combination of our two-year customer care warranty, ten-year structural guarantee and the protections of the New Homes Quality Code means buyers can move in with genuine peace of mind.

For many people, that assurance is the most valuable feature of all.

New Home Build Warranty FAQs

What does the Shanly two-year warranty cover?

It covers matters relating to workmanship and materials during the first two years of ownership, with support provided directly by our dedicated customer care team.

What is included in the ten-year structural guarantee?

The long-term warranty is designed to protect against major structural issues affecting the building, offering reassurance well beyond the early years of living in your home.

Do I still need buildings insurance?

Yes. Your home warranty is separate from buildings insurance, which remains essential for everyday risks such as accidental damage or extreme weather.

Can the warranty help if I sell the property?

The structural warranty remains in place for the term of the cover, which can provide reassurance to future purchasers.

How do I report a concern after moving in?

You can contact the Shanly Homes customer care team, who will guide you through the next steps and arrange any necessary inspections.